Dora Ceramics

 

 

SHIPPING

 

Shipments will be made once a week. Once your package has been sent you will receive an email with the tracking information so your know where your package is and when it will arrive.

Estimated time for delivery is 2-5 working days for shipping within Europe, and 5-7 working days to U.S./Canada

For express/urgent delivery get in touch at rocio@doraceramics.com and we will do our best to help. 

VAT/Taxes are included in product cost, Shipping prices may vary due to weight and dimensions of products.

 

POLICY & RETURNS

We do not accept returns, although exceptions are made...

  • In case of broken or damaged items upon delivery, please send us an email with as much detail as possible as well as pictures of damaged item and we will reimburse the value of the item you've purchased, although we do not reimburse for shipping costs.

 

  • We want you to receive a high quality product. If the item you purchased shows any problems or faults within 24 months, that are NOT DUE TO DAILY USE or WEAR AND TEAR,  please send us an email explaining the problem and a picture. If your claim is justified, we will either reimburse the cost of the item or replace the item if possible.

 

RETURN SHIPPING ADDRESS:

Dora Ceramics

Carrer Archiduque Luis Salvador, 4 Bajos

07179, Deia, Balearic Islands 

 

 

Customs Duty & Taxes

Some countries may charge a customs duty, or a tax imposed on goods when transported across international borders, these will be charged once the package has entered the destination country. Unfortunately we have no control over these charges, and cannot know what they will be. These taxes must be paid in order to receive your item. Customs policies vary widely from country to country – so if you have any questions or concerns regarding this, please contact your local customs office for further information.